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Latest News & Events
Tue Feb 07,Wayne Bergeron @ Under the The Bridge 5th MArch

Trumpet Great, Prozone friend and Yamaha performing artist Wayne Bergeron will be performing at "Under the Bridge" on 5th March with the Craig Wild Big Band. Get your tickets from www.underthebridge.co.uk while you still can - See you there!

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Tue Mar 15,GR Delivers!

Massive GR trumpet mouthpiece re stock order arriving today. Completely re vitalising our vast stock of these fine mouthpieces. Particularly popular and in demand are the Wayne Bergeron range of GR mouthpieces. GR sales are at a record high, drop in store for a thorough testing session or call us to arrange trials via mail order. GR will change your life, so find THE ONE!

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INSTRUMENT WARRANTIES

 

NEW INSTRUMENTS:

All new instruments come with a manufacturers warrany. This is a minimum of 1 year (more in some cases or as advertised) and covers various aspects individual to that instrument. This will be as disclosed in their own warranty literature. You may find warranty cards inside the instrument package. Please feel free to fill out an return these to the manufacturer as you may be entered for competitions or entitled to other bonus benefits but please don't worry if you didn't. As your retailer, you deal directly with us regarding any warranty issues - your purchase date is logged on our system and you are covered by your warranty from this point. We hope to be able to resolve issues quickly and efficiently to your satisfaction. In some circumstances we will need to refer issues directly to the manufacturer for their response. Please refer to manufacturers warranty literature for specific cover information. Some helpful links for popular manufacturers can be found here:-

http://europe.yamaha.com/en/support/warranty/images/yamaha_manufacturer_warranty.pdf#page=2

http://www.buffet-crampon.com/en/enregistrer-sa-garantie

http://www.conn-selmer.com/en-us/about/customer-service/warranty-information/

Please contact us for other warrant information or visit the relevant manufacturers website.

 

PRE OWNED INSTRUMENTS:

On certain pre owned instruments, we offer a 6 month limited warranty. If the instrument has a Prozone Music Warranty included in the price, this will stated in the shopping cart and read "PROZONE MUSIC PRE OWNED WARRANTY INCLUDED". If this is not stated in the shopping cart, the instrument may be a commission sale or not include a warranty for other reasons. If not stated, the instrument does not include a warranty of any kind. This does not affect your normal consumer rights.

PROZONE MUSIC PRE OWNED WARRANTY:


Duration:

6 months

What it covers:

Mechanical Failure - Water Keys - Tennan Corks - Unreasonable wear and tear - solder joints / stays - valve guides - PADS *Padded instruments are checked in the workshop to ensure there is a minimum of 6 months lifespan on existing pads. Perished pads are changed prior to sale - Single pad requiring changing replacement within the 6 month warranty are covered* 

What is not covered?:

Cosmetic finish on plated or lacquered instruments - key work plating - mechanical failure due to mishandling - general wear and tear - dents - mouthpiece - case (cases are bought as seen and not covered under warranty)

 

 

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